Any pilot organization wishing to comply with the ISPO standard needs to document and continuously assess the following management topics:
The maritime pilot organization develops, implements and maintains an ISPO management system which includes the following minimum functional requirements such as:
Establish and maintain procedures to control all documents and records (either paper or digital) relevant to the management system.
Define and document the responsibility, authority and interrelation of all personnel who manage, perform and verify work relating to pilotage services and the support to these services.
Recruitment, Training & Qualification
Ensure that all personnel involved have an adequate understanding of all relevant rules, codes, regulations and guidelines.
Establish procedures to verify that proper communication between the vessel’s master, the maritime pilot, the VTS/VTM authority and port and/or fairway related services is being maintained prior to and during the pilotage passage.
Establish procedures for the preparation, planning and execution of the pilotage passage with due consideration to local, national and international requirements and local best practice.
Undertake actions to perform services at a high level of safety and quality.
Establish and maintain a system for logistic operations for maritime pilots that includes pilot scheduling and pilot transport.
Establish and maintain procedures for responding to potential emergency situations related to the pilotage passage.
Ensure that procedures and permissions are in place to enable a rapid and effective response to potential emergencies involving transport operations.
Customer Related Processes
Review the requirements related to the services.
Risk, Incident and Accident Management
Maintain a system to continuously identify, manage and mitigate risks.
Measurement, Analyses and Improvement
Establish and maintain procedures to ensure that non-conformities, incidents, accidents, risk events and complaints are reported, investigated and analysed in conformity with the objective of improving the management system.